What To Expect

Death happens without notice and being left to arrange the funeral service can be overwhelming. On top of finding reputable suppliers for the day (advice from the NAFD can be found here), pressures on making it work for attendees can add to the stress. For many, long-distance travel at such short notice might not be possible. This can be for many reasons: work, health, travel costs or a lack of travel options. So funeral live streaming may need to be considered.

It is common for a funeral to take place just a few days after a loved one has passed away. Plus, if there are circumstances that prevent those who wish to pay their respects, they won’t be able to attend the service.

In those cases, live-streaming a funeral allows everyone to attend as part of the celebration.

Using our Professional Package

Enquiry Stage:

Once we receive your enquiry we will run signal tests at each prospective location. With these we will aim to reply to you by email within a few hours and give you a realistic idea of live-streaming capabilities at each location. Should we foresee any cause of concern we shall let you know right away.

Within the email you will receive a little more information about our services and a quote. Your quote will based off of the availability of our nearest team member. We will also include a link for you to confirm your booking if you wish to go ahead.

If you have any questions or concerns, do let us know at any stage.

Booking:

Upon receiving your confirmation we will start getting the page prepared. Where possible we aim to have this sent over to you the same day.

Please make clear if there is anything you particularly want us to capture or avoid. It is extremely important to us that our services live up to your expectations and beyond. As many people won’t be able to attend due to COVID-19, geographical location, health issues, restrictions on the amount of people in attendance and so on, we want to make sure they are provided with the next best thing.

We have done our best to make the viewing experience as easy and straightforward as possible for all, so there are no downloads or logins. We would just send you a URL link (see example), and you just need to share that with whoever you would like to have access. Then it is simply a case of clicking the link and watching when the stream starts.

An invoice will be sent. This is payable by credit/debit card or bank transfer. Unfortunately, we do not take payment over the phone.

Before the Service:

If you want to make changes at any point prior to the service, just let us know. When booking you might not have a lot of information available, so feel free to update us at any point.

Please liaise with the funeral director and venue staff to ensure they are happy with a streaming company being present. Should you find it easier for us to contact them, just let us know their details.

If there is a graveside burial, please be aware that we are often not permitted to show the staff filling the grave.

Day of the Funeral/Memorial Service:

  • Our live-stream operator will be professional and smartly dressed. We will operate self sufficiently and remain as discreet as possible. We fully appreciate that you will have plenty on your plate already.
  • We aim to arrive at the venue 2 hours before the stream is due to start. We don’t necessarily need access to the venue, however, with the importance of the day at hand, we want to make sure everything is taken care of. Should we have to work within strict time-frames we can, the minimum amount of time needed to set-up is roughly 15 minutes.
    • We will liaise with venue staff.
    • Test out multiple camera positions.
    • Run a series of signal tests to establish the best performing networks. Should the connection be poor, we can make a series of adjustments to improve the quality of the connection.
    • Set up our wireless and wired microphones and test audio quality.
    • Set up back-up power supplies if needed.
    • Communicate with the remote technical team to ensure the stream quality is good and reliable.
  • Everything will be streamed tastefully and respectfully.
  • If we are streaming from multiple venues we will visit the other locations where possible.
  • Unless you have noted otherwise, once the stream is over we will try to leave discreetly.

Follow-up:

Unless there is something urgent we will contact you a few days after the service. At this point, should you want a copy of the service on DVD or USB, you can order them here.

 

Using Our Stream A Funeral Yourself Package

Enquiry Stage:

We will aim to reply to you by email within a few hours. You will receive a little more information about our services and a link for you to confirm your booking if you wish to go ahead.

If you have any questions or concerns, do let us know at any stage.

Booking:

Upon receiving your confirmation we will start getting the page set up as well as a detailed guide. Where possible we aim to have this sent over to you the same day.

We encourage you to test as much as possible and ensure that you are happy with how everything works.

We have done our best to make the viewing experience as easy and straightforward as possible for all, so there are no downloads or logins. We would just send you a URL link (see example), and you just need to share that with whoever you would like to have access. Then it is simply a case of clicking the link and watching when the stream starts.

An invoice will be sent. This is payable by credit/debit card or bank transfer. Unfortunately, we do not take payment over the phone.

Before the Service:

If you want to make changes to the page at any point prior to the service, just let us know. Please complete all testing 48h before the service where possible.

Day of the Funeral/Memorial Service:

If you have let us know ahead of time that you want to test on the day, we can remove any additional testing you may need to do at the venue.

Follow-up:

The service will be available to watch back at any point as-is. A copy will also be saved to your device. Should you stream from multiple locations and have multiple save files, you can edit them together and send us the complete copy. If you would like us to edit together the footage, we can do so for an additional fee.