We are aware of the BBC’s warning against live stream scams following instances of mourners being targeted on social media with fake streams of funeral services.
We want to raise awareness of this despicable behaviour and also want to reassure our clients and viewers that Funeral Streaming by Story House is a safe, trusted and legitimate business.
Here are the actions we take to ensure your safety:
- We are registered with the National Association of Funeral Directors (NAFD) as an official UK supplier
- We will only send invoices that are ‘Funeral Streaming’ marked including all company details
- We send the invoice at the same time as your live stream link, in the same email, to avoid any confusion
- We never take payments over the telephone
- There is the option for you to pay through your Funeral Director
- We’re happy to discuss payment plans if you don’t feel comfortable paying upfront
- We will never ask viewers to pay to watch the service
- We hold all appropriate public liability and professional indemnity insurance policies
- All of our viewing pages are hosted on the funeralstreaming.co.uk domain
- Funeral Streaming is a brand operating under Story House Collective Ltd (registered company number: 12686273)
- We can password-protect viewing pages for extra security upon request
- We only use one Facebook and one Instagram profile
- We will never approach your loved ones, send friend or message requests, or create viewing pages on social media
- Our 5* reviews are organic and are verified on Google or Facebook profiles
- We are directly available to speak to on +44 75994 38921 or at hello@funeralstreaming.co.uk
For more in-depth booking information please see our terms and conditions.
If you have any concerns at all around live stream scams or just want to speak to a human for reassurance, please do give us a call. You will be speaking to Ben or Ryan on the phone and we’re always more than happy to help.
